| Fully Web based | No client software. |
| Project Management | A user is assigned to one or more projects. Each project is viewed in a separate environment, but the user can easily move from one project to the next. |
| Multilingual User Interface | The user selects preferences including the language of the interface and automatic emails that will be sent. |
| Customizable dashboards | Users can customize a page (also referred to as workspace) by using "research views". Each "research view" contains the result of a search performed using the search engine. This feature can be used to build a workspace that displays key data in real time. |
| Form builder | You can build forms for your needs. A form is built from a base of existing fields (date, characters, checkbox, list box...) You select the type and names of fields as well as the order in which they are displayed for a request. |
| History | Any action taken with regard to a request is tracked and can be viewed by the entire project. Users can keep track of the evolution of requests in real time. |
| Attached files | Documents (screenshots, sample reports...) can be attached to each request. Each team member involved can thus add to the request as it evolves. |
| Workflow modeler | Our workflow engine enables you to model the request management process by activity and by transition according to the needs of your projects. It is designed to minimize decision-making, thus making the process more efficient. For instance, users do not waste time deciding whom to send new requests to. |
| Automatic e-mail alerts | Depending on the workflow your define, customizable email alerts can be sent to team. |
| Search engine for existing requests | Users are able to query the entire request database using general or highly specific criteria (provided they have sufficient access privileges). Search results can be customized and ordered. |
| Exporting to Microsoft Excel | Data grids can be easily exported to Excel. |
| Security based on user role | Access to data and functionalities is based on user role. Users inherit permissions associated to the role they are assigned. |